INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1️⃣ How long does delivery take?
Delivery time depends on your location:
- Inside Chattogram: 1–2 working days
- Dhaka City & Outside Chattogram: 2–3 working days
- Other districts: 2–4 working days
Estimated delivery dates are automatically shown at checkout.
2️⃣ Do you deliver all over Bangladesh?
Yes. We deliver across all districts of Bangladesh through trusted courier partners.
3️⃣ How can I track my order?
Once your order is confirmed and shipped, you will receive tracking details via SMS or phone call.
4️⃣ What if a product is out of stock?
If a product is out of stock, you can click on
“Notify Me When Back in Stock”
.
Once the product is restocked, you will automatically receive an email notification — just like Amazon-style alerts.
5️⃣ Are your products original and premium quality?
Absolutely.
Soulexa focuses on premium fabrics, quality stitching, and long-lasting comfort.
Each product is checked before dispatch to maintain our quality promise.
6️⃣ Can I order in bulk or for corporate purposes?
Yes. For bulk orders or collaborations, please contact us directly via email or phone.
7️⃣ What payment methods do you accept?
We currently support secure payment methods available in Bangladesh.
Available options will be shown at checkout.
INFORMATION ABOUT US
